Refund policy

Effective Date: 20-12-25
 Last Updated: 20-12-25

At Beaumont Atelier (operated by UK Ecommerce Online LTD), we want every customer to feel confident when shopping with us.
 If your purchase isn’t quite right, we’re here to help.
 This Refund & Returns Policy explains how you can return an item, receive a refund, or request an exchange in accordance with UK consumer law.


1. Your Right to Return (30-Day Guarantee)

You may return your order within 30 days from the date of delivery.

To be eligible for a return, please ensure that:

  • The item is unused, unworn, and in its original condition

  • All original packaging, tags, and accessories are included

  • Proof of purchase (order ID or receipt) is available

Items showing signs of use, wear, or damage caused after delivery may not be eligible for return unless the item is faulty.

We do not charge restocking fees.


2. How to Start a Return

To request a return, please contact us:

Email: support@beaumont-atelier.com
 Phone: +447492977961

Include your order number and the reason for your return.

Our customer service team will provide:

  • The correct return instructions

  • The return address appropriate for your order

  • A prepaid return label (if applicable)

Returns should not be sent without contacting us first.
 This ensures your return is processed correctly and without delays.


3. Return Shipping Costs

In accordance with UK consumer regulations:

  • Faulty, damaged, or incorrect items:
     Return shipping is free of charge.

  • Voluntary returns (change of mind, size, colour, etc.):
     Return shipping is also free of charge.

There are no hidden fees and no restocking costs.


4. Refunds

Once your return has been received and inspected at our processing centre, you will be notified by email.

If approved:

  • Refunds are processed within 5–10 business days to your original payment method.

  • Depending on your bank or card provider, refunds may take up to 14 business days to appear on your statement.

If a return is not approved (example: item used or damaged), our team will contact you to discuss next steps.


5. Exchanges

If you would like an exchange:

  1. Contact our customer support team.

  2. Our team will advise the fastest option.

In most cases, we may recommend returning the item for a refund and placing a new order for the replacement.
 This ensures the quickest handling and accurate stock processing.


6. Faulty, Damaged, or Incorrect Items

If your item arrives damaged, faulty, or incorrect, please contact us within 48 hours of delivery or as soon as reasonably possible.

To speed up resolution, please include:

  • Photos of the issue

  • Your order number

  • A brief description of the problem

We will arrange either a replacement or a full refund, depending on your preference and stock availability.


7. Contact Information

Our customer support team is here to help with returns, refunds, and exchanges.

Customer Service Hours:
 Monday–Friday: 9:00 AM – 17:00 PM (GMT)

Email: support@beaumont-atelier.com
 Phone Number: +447492977961

Support Information:

Customer service is based in the UK and provides English-language support. We respond to all inquiries within 24 hours on business days.


8. Company Information

This online store is operated by:

UK Ecommerce Online LTD
 Registered in the United Kingdom
 Company Registration Number: SC817767

For information about delivery and shipping times, please refer to our Shipping Policy.